Return & Refund Policy

Effective Date: November 4, 2025
Website: https://www.tazmo.in
Company: Tazmo

We at Tazmo.in value your satisfaction and strive to deliver the best gifting experience. This Return & Refund Policy explains our process for returns, replacements, and refunds for orders placed on our website.

1. Eligibility for Returns

We accept returns or replacements only under the following conditions:

  • You received a defective, damaged, or wrong item.
  • The product is unused, in its original packaging, and with all tags intact.
  • A return request is raised within 48 hours of delivery.

Note: Certain items such as personalized, perishable, or custom-made gifts are non-returnable unless they arrive damaged or incorrect.

2. Items Not Eligible for Return

  • Customized or personalized gifts with names, photos, or engravings
  • Perishable products (flowers, cakes, chocolates, etc.)
  • Gift cards or vouchers
  • Products damaged due to misuse or improper handling by the customer

3. Return Process

To initiate a return, please follow these steps:

  1. Email us at support@tazmo.in within 48 hours of receiving your order.
  2. Attach a clear image/video showing the issue (defect, damage, or wrong product).
  3. Our team will review and approve the request if it meets the policy conditions.
  4. Once approved, you’ll receive return pickup or shipping instructions.

4. Refunds

After receiving and inspecting your return, we will notify you about the status of your refund.

  • Approved refunds will be processed to your original payment method within 5–7 business days.
  • Shipping and handling charges are non-refundable unless the return is due to our error.
  • If you paid via COD, we may require your bank details for refund transfer.

5. Replacements

If a replacement is available, we’ll dispatch the new item once your return is received and approved. Replacement timelines may vary based on stock availability and delivery location.

6. Order Cancellations

Orders can be cancelled before they are shipped. Once shipped, cancellation requests will be treated as a return process. Personalized orders cannot be cancelled once processing has begun.

7. Damaged or Missing Items

If your package arrives visibly damaged, please record an unboxing video and notify us immediately. Missing items must be reported within 24 hours of delivery to be eligible for review.

8. Contact Us

For return or refund requests, please contact:

Tazmo Customer Care
📧 Email: support@tazmo.in
🌐 Website: https://www.tazmo.in

Last updated on November 4, 2025

Note: Tazmo reserves the right to modify or update this Return & Refund Policy at any time without prior notice. The latest version will always be available on our website.